The game will not start
Restart the device, confirm there is free storage, update the game and operating system, and try again. If it still fails, send the details listed above.
Player care
How can we help?
Email [email protected]. Include the game name, app version, device model, operating system, and steps that reproduce the issue.
Common questions
A purchase is missing
Confirm you are signed into the Google Play account used for the purchase, restart the game, and use Restore Purchases when available. Include the order ID in a private support email; never publish it.
Ads do not load
Check the connection, disable network filters temporarily, and restart the game. Ad availability can vary by region and provider.
Sound or music settings
Use the in-game settings menu and check the device media volume, silent mode, Bluetooth output, and accessibility audio settings.
Report a bug
Describe what you expected, what happened, and the exact steps. Screenshots or a short recording can help when they contain no sensitive information.
Delete game data
Review the data deletion instructions to learn what can be deleted, what information is required, and which limited records may need to be retained.
Read instructions →